The National Office is the administrative and coordination hub of SAEON. It houses the Office of the Managing Director of SAEON.
Other components of the National office include:
The National Office Operations is the largest unit at the National Office in terms of numbers of portfolios and personnel. Its essence is the ‘Shared Services Model’: the concentration of company resources performing like activities that are typically spread across the organisation, in order to service multiple internal partners at lower cost and with higher service levels, with the common goal of meeting the expectations of customers and enhancing corporate value. From this concentration of resources comes a concentration in focus and an ability to keep all of the organisation’s goals in management’s line of sight.
With respect to SAEON the Shared Services Model has meant that instead of having support services replicated at each of the seven nodes, they are rather concentrated and delivered from one location: at the National Office in Pretoria. All nodes share the services provided which include:
The Shared Services Business Model offers the following advantages:
The National Office Operations Unit is also responsible for reporting, enforcement and monitoring of the compliance with corporate governance dictates, as well as events management.